Every day we answer thousands of phone calls from members of the public asking for our help. And we are dedicated to helping people, especially in an emergency.
But we are continuing to see an increase in people ringing 999 for something that isn't an emergency. Just 20% of the calls we are receiving to 999 actually need an emergency response.
So, we are asking people to think about whether they need to call 999. Or if another way of getting in contact us would be better.
By doing this, it will help make sure we are free to answer those phone calls from people who need our help the most.
Calling 999 must be a last resort. You should only use this service if you are reporting an emergency.