In some situations, we may suggest you think about using The Essex Restorative and Mediation Service. This service enables those harmed by anti-social behaviour, conflict or even a criminal offence, to have contact with the person responsible in a safe environment.

It gives victims and families a chance to tell the offender how they feel about what has happened, ask for an apology and get answers to their questions. It can be effective in showing the responsible person the real impact their actions have on other people.

Both sides must agree for contact to take place. It is a voluntary process to find a positive way forward.